Real People Real Service Real Value
Rick and his wife Barb moved to Brockville in 2002 from Windsor to reopen a State farm office. They had visited regularly the prior year and fell in live with the picturesque city and were recruited by State Farm Canada to take it over. Rick had lived in Windsor his entire life and never thought he would leave. Obviously moving to Brockville was a significant step for his family but it was one they never regretted. Rick took an office that had struggled and in no time became one of the top State farm offices in Ontario. Rick, with a variety of great team members over the next 15 years tripled the size of the office by 2017. This was accomplished in spite of many years of pricing challenges and mandated growth restrictions.
Rick and the team made sure the followed their Mission Statement:
The office will be a professional, friendly and organized place where everyone will always feel welcome. Our team will utilize a customer oriented, needs based approach in all our relationships. We will strive to be trusted and respected by our community. Our promise to you, our client, is that we will utilize our knowledge and experience to guide you in achieving and securing your Financial Dreams. We will be your first and best choice for all your Insurance needs.
Rick’s wife, Barbara, joined the team after being downsized from her previous management position in 2008. Barb oversees the office’s claims and manages the day to day activities of the team. She is our client’s Claim Concierge. Barb helps guide our clients through the nuances of the claims handling procedures. Clients have enough stress from the claim. Adding intricate paperwork to their stress without help is not something we do to our clients! Barb continues in this role to this day.
Dawn McManus was added to our team when we reopened as a brokerage in January of 2018. Dawn brought with her several years of experience and is an expert on auto insurance. Laurie Milligan was added to the team in the Fall of 2018 and brought with her many years of experience in Commercial insurance as well as personal lines. In the summer of 2019 we added Jessica Dempsey to the team. This bubbly addition brings some fresh ideas to the team from a customer service prospective. We would also like to thank our former team members who are no longer with us. Some moved or just moved on. All of them were a great help in our years as a State farm office and then as we bridged the turnover to a broker’s world.
During our years in business we were proud to have been major sponsors to a variety of local groups and charities. They included the Brockville Tikis, Braves and Bunnies, Brockville Angels, BCI. The Local Spelling Bee, local OSPCA, Youth Soccer and St Lawrence College just to name a few. Rik even found time to coach the Jr Bunnies to two Ontario AA Baseball Championships. Those trophies still adorn his office wall. If you are a local charity and are looking for an annual sponsorship arrangement with us, please reach out the office.
What We Sell
On the business side we sell LIFE Insurance , RRSP’s, Critical Illness, Disability, Health and Dental (GROUP and PERSONAL), Farm Insurance, Commercial Insurance, Pet Insurance as well as regular auto, marine and home/tenant packages.
Check out the website and especially the VIP section. There you will find local businesses looking to offer our clients discounts for doing business with them.
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Property & Casualty Representative
Customer Service Representative
Property & Casualty Representative
Contact us today for a FREE quote.
163 Ormond Streeet,
Brockville, ON K6V 2L2
Toll Free: 866-648-7889