Real People Real Service Real Value
Rick and his wife Barb moved to Brockville in 2002 from Windsor to reopen a State Farm office after visiting regularly the year before when they fell in love with the picturesque city. Rick had lived in Windsor his entire life and never thought he would ever leave. Obviously moving to the city of Brockville was a significant step for his family but it was one they have never regretted. Rick took over an office that had struggled and in no time became a one of the top State Farm offices in Ontario. One the main ingredients of that success was his hiring of a young 25 year old, Lisa Harper. Lisa shared Rick’s passion for the business and together with a variety of team members over the next 15 years, tripled the size of the office by 2017. This was accomplished in spite of many years of pricing challenges and mandated growth restrictions. Lisa’s growth as a trusted insurance professional that clients could rely on went beyond legendary status. She was loved and trusted by the entire client base.
Rick and the team made sure they followed their mission statement:
The office will be a professional, friendly and organized place where everyone will always feel welcome. Our team will utilize a customer oriented, needs based approach in all our relationships. We will strive to be trusted and respected by our community. Our promise to you, our client, is that we will utilize our knowledge and experience to guide you in achieving and securing your financial dreams. We will be your First and Best choice for all your insurance and financial needs.
Rick’s wife Barbara joined the team after being downsized from her previous management position in 2008 and oversaw the office’s claims and customer service necessities while managing the offices day to day activities. Having a Claim’s Concierge for all of the clients in their time of need helped them avoid even more stress. Barb continues on in that role today. Melissa Poirier joined the team in 2015 and immediately brought that folksy smile to bear on everyone. Her good natured personality and passion to help earned the trust of the team and the clientele. The most recent addition has been Dawn McManus. Dawn was a longtime client who had worked at another brokerage. Her experience during this changeover and her constant happy disposition has been a tremendous boost for morale. The team would also like to thank our former employees who did not transition with us to PROLINK as there was a three month layover and each had job opportunities offered to them that could not be ignored.
During our years in business we were proud to have been a major sponsor of a variety of local groups and charities that included the Brockville Braves, Brockville Tikis, Mac Johnson trail, Brockville Arts Centre, Brockville Jr Bunnies, Brockville Angels, BCI, local spelling bee, St Lawrence College just to name a few. Rick even coached the Jr. Baseball team to two Ontario AA Championships. Those trophies still proudly adorn his office wall. The team’s new goal in 2018 is to raise several thousand dollars for the local Ontario Society for the Prevention of Cruelty to Animals. (OSPCA) Check our news on the site to find out how you can help!
The team had it’ s relationship suddenly terminated with Desjardins, who had purchased State Farm a few years ago, at the end of October of 2017. The opportunity to align with ProLink presented itself in November and the team started the process of acquiring the necessary licenses and finances to enter into the Broker world. Although it seemed an eternity, RIBO licensing was acquired before Christmas and the job of acquiring companies to represent started in earnest. Having a reputation of being a top quality insurance office allowed the team the opportunity to align with 4 companies almost immediately in the P & C arena, many more in Life and Living benefits, all with the help of our new ProLink partners. The team even acquired Pet Insurance!
The office is now open again and ready to help our friends and community with all their insurance needs. We have individual and group insurance. Farms and a full line of commercial insurance offerings. We of course have all of the traditional lines of personal auto and home insurance that was the core of our former office. Check out our website and feel free to share your ideas on how to make the site better! Check out our Facebook page and follow Furry Friend Fridays.
Property & Casualty Representative
Financial Services Specialist
Contact us today for a FREE quote.
163 Ormond Streeet,
Brockville, ON K6V 2L2
Toll Free: 866-648-7889